Privacy Policy

Monabright AI LLC DBA Monabright AI ("we," "us," or "our") does not share customer opt-in information, including mobile phone numbers and SMS consent records, with affiliates or third parties for their marketing or promotional purposes. Text messaging originator opt-in data and consent are kept confidential and used only as described in this Privacy Policy.

1. Information We Collect

Personal Information: Name, email address, phone number, physical address, payment information when you make a purchase or request a service, and opt-in records and timestamps for communication channels including SMS and email.

Non-Personal Information: IP address, browser type, device information, website usage patterns and analytics, cookies, and similar technologies.

Customer Communication: Records of inquiries and service requests, consultation and appointment details, class and training registrations, scheduling preferences, service history, and feedback.

2. How We Use Your Information

We use collected data to provide and improve our services, process transactions and payments, respond to inquiries, manage consultation and appointment scheduling, provide appointment confirmations and reminders, manage AI class and training registrations and reminders, provide customer support and service-related follow-ups, enhance website functionality, ensure security and fraud prevention, and maintain records of your communication preferences and consent.

If you have separately provided marketing consent, we may also use your information to send promotional SMS messages such as AI training offers, discounts, event announcements, special offers, and product or service updates.

3. SMS Messaging and Compliance

By opting into our SMS messaging program, you may choose to receive one or both of the following categories of messages:

Service-Related SMS Messages: Consultation and appointment confirmations, appointment reminders, rescheduling notifications, AI class and training registration confirmations and reminders, responses to inquiries, customer support communications, and other service-related follow-ups.

Marketing and Promotional SMS Messages: AI training offers, discounts, event announcements, special offers, and product or service updates.

Opt-In and Consent

You will only receive SMS messages for the message category or categories for which you have explicitly opted in.

Service-related SMS consent and marketing/promotional SMS consent are collected separately through distinct, unchecked consent checkboxes. Users may select either or both message types.

Consent to receive marketing or promotional SMS messages is not a condition of purchase.

We maintain records of SMS opt-in actions and communication preferences.

Opt-Out Instructions

You can cancel SMS messages at any time by replying STOP. You will receive a final confirmation message, and no further messages will be sent unless you re-opt in.

Message Frequency and Content

Message frequency varies based on your interactions with our business, including consultations or appointments you schedule, classes or training programs you register for, service requests you submit, and the types of SMS communications for which you have provided consent.

Service-related messages may include appointment confirmations and reminders, class or training reminders, scheduling updates, responses to inquiries, and service follow-ups.

Promotional messages are sent only to individuals who have separately opted in to receive marketing and promotional SMS communications and may include AI training offers, discounts, event announcements, special offers, and product or service updates.

Help and Support

Reply HELP for assistance or contact us at [email protected]. Customer support is available during regular business hours.

Carrier Information

Standard message and data rates may apply. Carriers are not liable for delayed or undelivered messages. Supported carriers include AT&T, Verizon, T-Mobile, Sprint, and most regional carriers.

SMS Data Protection Statement

No mobile information will be shared with third parties or affiliates for their marketing or promotional purposes.

Information may be shared with service providers that support our business operations, such as customer service providers, scheduling providers, and SMS messaging providers, solely as necessary to provide the requested services.

Text messaging originator opt-in data and consent will not be shared with third parties or affiliates for their own marketing or promotional purposes.

We implement data protection measures designed to safeguard SMS opt-in information and consent records.

4. Information Sharing and Disclosure

We do not sell, rent, or trade personal information.

We may share information with service providers who assist in our operations, such as payment processing, appointment scheduling, customer support, website functionality, and SMS messaging providers, solely as necessary to provide services on our behalf.

We may also disclose information if required by law, legal process, or to protect our rights, or in connection with a merger, acquisition, or sale of assets, subject to applicable privacy protections.

Mobile phone numbers, SMS opt-in information, and SMS consent records will not be shared with third parties or affiliates for their marketing or promotional purposes.

5. Data Security

We implement reasonable security measures including encryption of sensitive data in transit and at rest, secure access controls and authentication, regular security assessments, employee training on data protection, breach notification protocols, and secure backup and disaster recovery procedures.

No method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

6. Cookies and Tracking Technologies

We use cookies to analyze site traffic, remember your preferences, improve website functionality, and measure the effectiveness of our services. You may control cookies through your browser settings.

7. Your Rights and Choices

You have the right to access, update, or delete your personal information, opt out of marketing emails, opt out of SMS messages by replying STOP, request information about how we process your data, and withdraw consent for future communications.

Opting out of one communication channel does not necessarily opt you out of another communication channel where you have separately provided consent.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices. This Privacy Policy applies only to information collected by Monabright AI LLC DBA Monabright AI.

9. Changes to This Privacy Policy

We may update this Privacy Policy periodically. The latest version will be available on our website with the effective date.

10. Contact Us

Monabright AI LLC DBA Monabright AI
Email: [email protected]
Website: monabrightai.com

By using our website and services, you acknowledge this Privacy Policy.