Privacy Policy

Monabright AI LLC ("we," "us," or "our") does not share customer opt-in information, including phone numbers and consent records, with any affiliates or third parties for marketing, promotional, or any other purposes unrelated to providing our direct services. All text messaging originator opt-in data is kept strictly confidential.

1. Information We Collect

Personal Information: Name, email address, phone number, physical address, payment information when you make a purchase or request a quote, opt-in records and timestamps for all communication channels including SMS and email.

Non-Personal Information: IP address, browser type, device information, website usage patterns and analytics, cookies and similar technologies.

Customer Communication: Records of inquiries and service requests, appointment details and preferences, service history and feedback.

2. How We Use Your Information

We use collected data to provide and improve our services, process transactions and payments, communicate with you about your inquiries and appointments, enhance website functionality, ensure security and fraud prevention, and maintain records of your communication preferences and consent.

3. SMS Messaging and Compliance

By opting into our SMS messaging services, you agree to receive text messages related to our services, including appointment reminders, customer support, and important updates.

Opt In and Consent

You will only receive messages if you have explicitly opted in. We maintain timestamped records of all opt-in actions. We comply with the Telephone Consumer Protection Act and all applicable laws.

Opt Out Instructions

You can cancel SMS notifications at any time by replying STOP. You will receive a final confirmation message, and no further messages will be sent unless you re-opt in. All opt-out requests are processed immediately.

Message Frequency and Content

Message frequency varies based on your interactions with our business. Messages will be directly related to the services you have requested. We do not send promotional content without specific consent.

Help and Support

Reply HELP for assistance or contact us at [email protected]. Customer support is available during regular business hours.

Carrier Information

Standard message and data rates may apply. Carriers are not liable for delayed or undelivered messages. Supported carriers include AT&T, Verizon, T-Mobile, Sprint, and most regional carriers.

SMS Data Protection Statement

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

We implement strict data protection measures to safeguard your SMS opt-in information and consent records.

4. Information Sharing and Disclosure

We do not sell, rent, or trade personal information. We may share information with service providers who assist in our operations, such as payment processing and appointment scheduling, and with SMS aggregators and providers solely for the purpose of delivering messages you have consented to receive. All service providers are contractually obligated to maintain confidentiality and security.

We may also share information if required by law, legal process, or to protect our rights, or in connection with a merger, acquisition, or sale of assets, in which case your data remains protected under the terms of this policy.

All the above categories exclude text messaging originator opt-in data and consent, this information will not be shared with any third parties, excluding aggregators and providers of the text message services.

5. Data Security

We implement reasonable security measures including encryption of sensitive data in transit and at rest, secure access controls and authentication, regular security assessments, employee training on data protection, breach notification protocols, and secure backup and disaster recovery procedures. No method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

6. Cookies and Tracking Technologies

We use cookies to analyze site traffic, remember your preferences, improve website functionality, and measure the effectiveness of our services. You may control cookies through your browser settings.

7. Your Rights and Choices

You have the right to access, update, or delete your personal information, opt out of marketing emails, opt out of SMS by replying STOP, request information on how we process your data, withdraw consent at any time, and lodge a complaint with a supervisory authority if you believe your rights have been violated.

8. Third Party Links

Our website may contain links to third party websites. We are not responsible for their privacy practices. This privacy policy applies only to information collected by Monabright AI LLC.

9. Changes to This Privacy Policy

We may update this policy periodically. The latest version will always be available on our website with the effective date.

10. Contact Us

Monabright AI LLC
Email: [email protected]
Website: monabrightai.com

By using our website and services, you consent to this Privacy Policy.